Terms of Service

By placing an order you agree to the following:

Refunds:

General Refunds: You may request a refund within 24 hours of your purchase for any reason and receive one, unless we already delivered your documents. Refunds will not be issued in the event that a government agency provides written notice that there is no record of military service.
(Note: $17.97 DIY is non-refundable)

Photocopy Quality of Documents
You understand that we cannot control the reproduction quality of discharge documents provided by the US Government. Sometimes these papers are blurry or otherwise imperfect, especially with older discharge dates. You will receive a high-resolution digital copy by email, and a hard copy by traditional mail. We give you exactly what the government gives us. Photocopy quality is not in our control.

Indemnification
You agree to hold Veterans Home Access, LLC dba DD214Direct.com harmless from any and all claims related to the acquisition of your discharge documents (or the consequences of our failure to do so) beyond a refund of the money you paid.

Email Marketing
You agree that inputting your information on our website automatically subscribes you to our email marketing list. We may also contact you by SMS

Copyright
All content on this site is the property of Veterans Home Access, LLC.